Ask the PNCBee
PNCBee is our new chat tool that is here to answer questions and help navigate the PNCB website. Ask a question to get started!
PNCBee is PNCB’s virtual assistant — here to help you find information quickly and easily on our website. She’s powered by trusted PNCB resources and AI technology (like her cousin, BettyBot!) to guide you through common credentialing and certification questions.
PNCBee can:
- Explain certification and recertification options
- Help you find requirements, forms, and deadlines
- Clarify testing and renewal processes
- Guide you to helpful pages, policies, and resources on the PNCB website
Her goal is to make your PNCB experience easier, faster, and more convenient — anytime, day or night.
While PNCBee is knowledgeable, she can’t access or share personal information. This means she can’t:
- Check your application or exam status
- Provide individual results or recertification updates
- Process payments or make changes to your account
If you need help with something specific to you, PNCB’s Certification Services Team is always ready to assist.
Yes, please! Your feedback helps PNCBee get better. After chatting, use the thumbs-up or thumbs-down icons to rate her response and share your comments — every bit of input helps us improve.
Not at all. PNCBee is here to support you with quick answers and guidance 24/7, but she doesn’t replace the people behind PNCB. For personalized help, you can still reach out to our Certification Services Team by phone or email.
Terms & Conditions for PNCB Virtual Assistant
Purpose
The PNCB Virtual Assistant (“Assistant”) is provided to help users navigate the Pediatric Nursing Certification Board (PNCB) website, locate resources, and answer common questions related to certification, recertification, and other PNCB services.
No Professional or Legal Advice
The Assistant is an informational tool only. It does not provide:
- Medical or nursing advice
- Legal, financial, or career counseling
- Official certification determinations
For official guidance, users should always refer to PNCB policies, published materials, or contact PNCB directly.
Accuracy of Information
PNCB strives to ensure the Assistant provides accurate and timely information. However, PNCB does not guarantee that all responses will be error-free, complete, or up to date. Users are responsible for verifying any information before relying on it.
User Responsibilities
By using the Assistant, you agree to:
- Use it only for lawful purposes
- Avoid submitting sensitive personal information (such as Social Security numbers, financial account details, or protected health information)
- Understand that conversations with the Assistant may be logged and reviewed to improve services
Privacy
The Assistant may collect limited interaction data (such as questions asked) to enhance user experience. Please review the PNCB Privacy Policy for more details on how data is handled.
Limitation of Liability
PNCB shall not be held liable for any damages, losses, or consequences arising from the use or reliance on the Assistant. Use of the Assistant is at your own risk.
Changes
PNCB reserves the right to update these Terms & Conditions at any time without prior notice. Continued use of the Assistant constitutes acceptance of the updated terms.