Your PMHS Exam Appointment

Schedule, reschedule, withdraw your exam, or move to the next testing window
TESTING WINDOW UPDATE
A special testing window is in effect for the PMHS Exam 10/15/2021-11/15/2021. Apply now through 10/1/2021. Scores will be held for a routine validation process; PNCB anticipates releasing results by email 6-8 weeks after the window closes November 15th. Learn more. In 2022 and beyond, more testing windows per year will be available for your convenience!

Your PMHS Exam Appointment

Ready to schedule your exam? Need to change your current appointment, move to the next available testing window, or withdraw/cancel? You're in the right place!

You must schedule your exam and test during the month-long window assigned by PNCB. Visit the PMHS Certification Timeline page for up-to-date window information. You are notified promptly by eligibility email notification when your application is approved so you can schedule your exam appointment.

Important Note: A special testing window is in effect for the PMHS Exam 10/15/2021-11/15/2021. Apply now through 10/1/2021 and note that scores will be held for a routine validation process; PNCB anticipates releasing results by email 6-8 weeks after the close of the window. Learn more here.
 

DON'T FORFEIT YOUR FEES!

If you do not schedule and test in this timeframe, you forfeit fees. It's your responsibility to understand all exam policies, procedures, and requirements. This includes required IDs, lateness, and no-show.

 

WHERE AND WHEN YOU TEST

The exam is delivered by computer at 300+ Prometric Testing Centers throughout the U.S. by appointment. Contact exam@pncb.org for more information.

PNCB assigns you a testing window in May or November, depending on which application deadline you met. Schedule your appointment soon after you receive your window. Seats can fill up, and appointments are first-come, first-served.

Typical center hours are Monday - Friday 8 AM - 5 PM and Saturdays 8 AM - 1 PM. Available times show when scheduling on Prometric's website. Exams may not be offered on major holidays.

Find a test center near you, even before you apply, including a map. Learn about the test center experience with a check-in slideshow or optional Prometric Test Drive. PNCB does not require biometric check-in.

1. Receive Approval & Scheduling Notification from PNCB

  • Watch for this important email from PNCB within 2 weeks of approval of your complete application. You are assigned a May or November testing window, based on the date your application is received. You must schedule your exam to test within this timeframe.
  • Check your application status regularly. If you do not receive your emailed notification, check spam then log in to your portal for a copy under Message Report. Once you receive it, you are ready to make your exam appointment with Prometric.

2. Make Your Appointment with Prometric

  • Have your calendar handy and visit Prometric's website to select a date and time, then schedule your exam. If you are requesting special accommodations, you must schedule by phone by calling Prometric at 1-800-967-1139. Don't delay. Waiting to schedule may impact availability of desired date.

3. Confirm You Have Acceptable ID

  • Don't forfeit your fees! To enter a Prometric Testing Center for your exam, you must present two forms of ID, one with a current photograph. All documentation must be in your legal name. You can opt to use 2 primary forms of identification instead of 1 primary and 1 secondary. Compare the forms of identification you plan to take to the test center with PNCB's ID requirements. Do you have the right ID? Has your name changed? Are ID dates expired?

You can make changes by logging in at Prometric's website or by phone with Prometric Candidate Services at 1-866-496-9748 during normal hours of operation.

Candidates who reschedule by phone must make and confirm all changes through direct contact with Prometric. Leaving a voice mail message is not acceptable for appointment changes.

Prometric fees may apply depending on where you are in your testing window. Refer to the schedule below for guidance.

Unable to test during your assigned window? Consider requesting an extension.

  • The extension fee is not refundable under any circumstances.
  • You may only extend one time per application.
  • You will be moved to the next available testing window.

To request an extension, complete each of these steps:

  1. Check dates: Candidates must complete the extension application 5 full business days before the end of your initial testing period. The extension can only be made if your testing period has not expired. Check my testing window
  2. Cancel existing appointment with Prometric: If you have already scheduled a testing date and time, it is your responsibility to cancel your appointment with Prometric per their cancellation schedule - 5 full business days before scheduled exam - or you will forfeit all fees. See the Prometric fee chart below. Contact Prometric to cancel.
  3. Confirm Prometric cancellation with PNCB: Email exam@pncb.org to let us know you have cancelled with Prometric.
  4. Order extension: Contact PNCB at 1-888-641-2767 or exam@pncb.org so PNCB can process your request, then notify you of your newly assigned testing period. You may then schedule your new testing appointment with Prometric.

You can cancel/withdraw by logging in at Prometric's website or by phone with Prometric Candidate Services at 1-866-496-9748 during normal hours of operation.

Candidates who cancel/withdraw by phone must make and confirm all changes through direct contact with Prometric. Leaving a voice mail message is not acceptable for cancellation/withdrawal.

Prometric fees may apply depending on where you are in your testing window. Refer to the schedule below for guidance.

  1. Cancel any testing appointment with Prometric by visiting their website or call them at 1-866-496-9748 no less than 16 days before your scheduled test date.
  2. Email a withdrawal request to exam@pncb.org. Your request must be received at PNCB 16 business days before expiration of your assigned May or November testing window in order to receive a refund of the examination fee only ($130 registration fee non-refundable).

Withdrawal requests received following expiration of a testing period will not be honored, and no fees will be refunded. To test in the future, the candidate must reapply and pay all fees.

Cancellation/Reschedule Period Prometric Fee

16 or more days before scheduled test date

No fee. Examination must be rescheduled within assigned testing period.

5 - 15 days before scheduled test date

$25 per cancellation or reschedule. Candidates must contact Prometric. Exam must be rescheduled within assigned testing period.

Reschedule less than 5 days before scheduled test date

$50 per reschedule. Candidates must contact Prometric. Exam must be rescheduled within assigned testing period. You cannot reschedule an exam on the day of your exam appointment.

Cancellation less than 5 days before scheduled test date

Candidate forfeits all fees paid. Return to www.pncb.org to complete a new exam application. Contact PNCB at 1-888-641-2767 with questions.

Failure to appear for a scheduled test

Candidate forfeits all fees paid. Return to www.pncb.org to complete a new exam application. Contact PNCB at 1-888-641-2767 with questions.

Arrives at the testing center more than 15 minutes after scheduled exam start time and is refused admission

Candidate forfeits all fees paid. Return to www.pncb.org to complete a new exam application. Contact exam@pncb.org with questions.

Faces of Certification

PNCB-certified nursing professionals work in a variety of roles and settings throughout the US and beyond. Share your photo today!

Kylie Arey, CPNP-PC, CPN Northern Kentucky Pediatric Group Wilder, KY
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Amber Lewis, CPN Children's Hospital, New Orleans New Orleans, LA
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