Your PMHS Exam Appointment
Ready to schedule your exam? Need to change your current appointment, move to the next available testing window, or withdraw/cancel? You're in the right place!
You must schedule your exam and test during the month-long window assigned by PNCB. Visit the PMHS Certification Timeline page for up-to-date window information. You are notified promptly by eligibility email notification when your application is approved so you can schedule your exam appointment.
DON'T FORFEIT YOUR FEES!
If you do not schedule and test in this timeframe, you forfeit fees. It's your responsibility to understand all exam policies, procedures, and requirements. This includes required IDs, lateness, and no-show.
WHERE AND WHEN YOU TEST
On-site exams are delivered by computer at PSI Testing Centers throughout the U.S. by appointment. Contact exam@pncb.org for more information.
Remote proctored exams are delivered by PSI.
PNCB assigns you a testing window in April, June, September, or November, depending on which application deadline you met. Schedule your appointment soon after you receive your window. Seats can fill up, and appointments are first-come, first-served.
On-Site Exams
Testing center hours vary by location, view available times when scheduling on the PSI website. Exams may not be offered on major holidays.
Find a test center near you. Access test taker guides and the latest information on testing services, locations, fees and booking options for your chosen test. PNCB does not require biometric check-in.
1. Receive Approval & Scheduling Notification from PNCB
- Watch for this important email from PNCB within 2 weeks of approval of your complete application. You are assigned an April, June, September, or November testing window, based on the date your application is received. You must schedule your exam to test within this timeframe.
- Check your application status regularly. If you do not receive your emailed notification, check spam then log in to your portal for a copy under Message Report. Once you receive it, you are ready to make your exam appointment with Prometric.
2. Make Your Appointment
- Have your calendar handy and visit the PSI website to select a date and time, then schedule your exam. If you are requesting special accommodations, you must schedule by phone with PSI at 1-855-257-1648. Don't delay. Waiting to schedule may impact availability of desired date.
- Log in to PSI through the link included in your PNCB exam eligibility email. This link takes you directly to your profile information and scheduling portal.
3. Confirm You Have Acceptable ID
- On-Site Exams: Don't forfeit your fees! To enter a Prometric Testing Center for your exam, you must present two forms of ID, one with a current photograph. All documentation must be in your legal name. You can opt to use 2 primary forms of identification instead of 1 primary and 1 secondary. Compare the forms of identification you plan to take to the test center with PNCB's ID requirements. Do you have the right ID? Has your name changed? Are ID dates expired?
- Remote Proctored Exams: You must present one form of current ID. All documentation must be in your legal name. Review PNCB’s ID requirements.
On-Site Exams: If you are unable to test during your scheduled appointment, you can reschedule by logging in to the PNCB Portal.
- Go to “Message History” and openling the “Exam Approved: Next Steps ” email message in the Message History, and
- Click on the “Use this link” to be taken to the PSI testing platform and then
- Follow the on-screen prompts to reschedule your exam within your assigned testing period.
Appointments must be canceled 48 hours before the test date. Failure to do so will result in forfeiture of all fees.
Candidates who fail to appear for their scheduled appointment will be considered no-shows, and all fees will be forfeited.
Remote Proctored Exams: Log into your PSI portal using the link provided in your PNCB exam eligibility email.
Unable to test during your assigned window? Consider requesting an extension.
- The extension fee is not refundable under any circumstances.
- You may only extend one time per application.
- You will be moved to the next available testing window.
To request an extension, complete each of these steps:
- Check dates: Candidates must complete the extension application 48 hours before the end of your initial testing period.
- Cancel existing appointment with PSI: If you have already scheduled a testing date and time, it is your responsibility to cancel your appointment with PSI per their cancellation schedule - 48 hours before scheduled exam - or you will forfeit all fees. See the Prometric fee chart below.
- Confirm Your PSI cancellation with PNCB: Email exam@pncb.org to let us know you have cancelled your appointment.
- Order extension: Contact PNCB at 1-888-641-2767 or exam@pncb.org so PNCB can process your request, then notify you of your newly assigned testing period.
You can cancel/withdraw from your remote proctored exam by logging into PSI using the link provided in your exam eligibility email. You must cancel within 48 hours of your scheduled appointment or you will forfeit all fees paid and be considered a no show, which means you would need to pay for and create a new exam application.
Fees may apply depending on where you are in your testing window. Refer to the schedule below for guidance.
On-Site Exams: If you are unable to test during your scheduled appointment, you can reschedule by logging in to the PNCB Portal.
- Go to “Message History” and openling the “Exam Approved: Next Steps ” email message in the Message History, and
- Click on the “Use this link” to be taken to the PSI testing platform and then
- Follow the on-screen prompts to reschedule your exam within your assigned testing period.
- Appointments must be canceled 48 hours before the test date. Failure to do so will result in forfeiture of all fees.
Remote Proctored Exams: Log into your PSI portal using the link provided in your PNCB exam eligibility email.
